How much ID is needed to secure our collections without causing undue hostility in patrons?
We're struggling with this. Right now you must show 2 IDs, both with the correct address, your name, and a recent date (for mail) or an expiration date (for car registration). Our patrons get really irate with the requirements, especially once they are a patron in good standing but it's time to renew their card and they can't check anything out because they don't have 'proper' ID with them.
I'm working with my circulation staff to lighten the requirements, but it's amazing to me how many people lie to the library! This is a political football in our area also, because we seem to draw an inordinant number of non-residents to our city library and the city council is adamant that we should serve residents first.
People who live in Detroit but want their children to have the advantage of the better Southfield schools will rent an apartment for one month to establish residency, then let it go. Of course, during that month they come get a library card also.
I'm curious as to whether other libraries have the same difficulties. Please leave me a comment if you have an opinion or helpful solution. Thanks, Dave
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment